Terms & Privacy Policy

Terms of Use

Please read these terms carefully before using our application or services. By accessing this platform, you agree to the following terms and conditions.

  • All transactions are processed in Indian Rupees (₹).
  • Orders and payments are subject to verification and confirmation.
  • Users are responsible for providing accurate account and delivery details.
  • Multiplex Safe & Farm Fresh reserves the right to modify services without prior notice.

Privacy Policy

Multiplex Safe & Farm Fresh values and respects the privacy of all users.

Information We Collect
  • Name, mobile number, and email address during registration and login.
  • Delivery address and order details for processing purchases.
  • Basic device information for improving application performance.
How We Use Information
  • To manage user accounts.
  • To process vegetable and grocery orders.
  • To provide customer support and order updates.
  • To improve application functionality and user experience.
Payment Information

Payments are securely processed through trusted payment gateway providers. We do not store debit card, credit card, banking, or UPI PIN information.

Location Permission

The application may request location access to improve delivery services and identify customer delivery locations accurately.

Data Security

We implement reasonable security measures to protect user information. However, no online platform can guarantee complete security.

Third-Party Services

Our application may use trusted third-party services such as Google Firebase for authentication, analytics, notifications, and app performance monitoring.

Policy Updates

Multiplex Safe & Farm Fresh reserves the right to update this Privacy Policy at any time without prior notice.

Refund & Cancellation

Refund requests will be reviewed based on order status and service conditions. For disputes or cancellation requests, users may contact customer support.

Contact Details

📍 No. 180, 1st Main Road, Mahalakshmi Layout Extension, Bengaluru - 560086

📧 corporate@multiplexgroup.com

📧 multiplex@multiplexgroup.com

📞 080 23497464 / 080 23494406 / 23497360